Frequently Asked Questions

BEFORE ARRIVAL:

Please include all students, teachers, and chaperons in your tickets order.
Be sure to order buses to arrive at Ordway 15-20 minutes prior to your performance start time.
Performances are approximately 50-60 minutes long unless otherwise noted in the brochure. Plan bus pick-up time accordingly.
Please be aware of your bus number so Ordway staff can better direct you once the performance is over.
Inform students that there is no food, drink, or gum allowed in the theater.
Remember to turn off all cell phones, pagers, or electronic devices before the performance begins.
Study guides should be received 3-4 weeks prior to the performance and will also be posted online >>>

WHILE AT ORDWAY:

Seating:

Performances are general admission; groups will be seated by seating chart upon arrival.
Seating is determined by many factors at Ordway. We take into consideration special needs, group size, and grade level.
Please allow ushers to seat your entire group, then you can rearrange students, and take groups to the bathroom, etc.

In the theater:

In case there is a medical emergency notify the nearest usher who will call the paramedic on duty.
If an item is lost while your group is still at Ordway please see an usher. If your group is no longer at Ordway please contact the Stage Door at 651-282-3070.
Ordway ushers will do their best to keep disruptive students under control, but please notify an usher if you see a student being disruptive.
Dismissal is determined by seating arrangement and will not necessarily reflect the order that buses are lined up outside
Ordway staff will be stationed outside with bus order lists to help you find your buses. Often we have multiple buses for one school: therefore, please remember your bus number.

AFTER LEAVING ORDWAY:

Please return the survey in the back of the study guides. Any comments and suggestions are appreciated. We strive to make your experience at Ordway the best it can be!

If you have any additional questions, please call the education hotline at 651-282-3115 or e-mail educationsales@ordway.org

Ordway