Updated May 14, 1:00pm

As news and guidance regarding COVID-19 continues to develop, we are monitoring updates from health organizations, local and state government, and the broader performing arts community. We remain, above all things, committed to the health and safety of our guests, artists, and staff.

For the safety of our guests and staff, our Ticket Office, administrative offices, and the public spaces of our building will remain temporarily closed.

During this time, all guest communications can be directed to weborders@ordway.org. As always, we are committed to responding to your individual needs. We ask that you please offer us your patience as we address each inquiry—we’ll get back to you as quickly as we can.

We’ll continue to share all updates on our website, via email, and on our social media channels, including Facebook, Instagram, and Twitter. Thank you for bearing with us through these unusual circumstances. We appreciate your understanding and flexibility as we work to protect the well-being of the Ordway community in every way we can.


Performance updates

Ticket holders for impacted events have been contacted, and will be notified of any additional updates directly via email. We are actively working to reschedule postponed performances.


FAQ

What should I do if I had tickets to one of the events that’s been impacted?
  • Check your email—we have contacted all ticket holders directly via email. If you did not provide us with an email address while purchasing your tickets, we will reach out to you by phone as soon as possible.

  • Decide what you would like to do with your tickets. As a ticket holder to an impacted performance, you may:

    • Hold your tickets. If the performance will be rescheduled, you can save your seats at the same price for the new date.

    • Convert your tickets into an Ordway gift certificate to be used for a later performance. Gift certificates do not expire, and may be used on future Ordway presentations.

    • Apply the total of your tickets towards a season subscription. The 2020-2021 Broadway at the Ordway season and the 2020-2021 Classic Albums Live season will be announced soon.

    • Donate the value of your tickets as a contribution to the Ordway. The Ordway is a nonprofit, and you will receive a tax receipt.

    • Receive a full refund.

Will any additional shows be postponed or cancelled?
  • At this time, all shows and events scheduled at the Ordway after June 18, 2020 are performing as planned.

  • Any program changes will be communicated via the Ordway website, email, and our social media channels, including Facebook, Instagram, and Twitter.

What precautions are you taking to prevent the spread of COVID-19?
  • We are temporarily closing our Ticket Office, administrative offices, and the public spaces of our building.

  • We have comprehensive cleaning guidelines at our theater, and much of what we can do to prevent the spread of disease is part of our standard protocol, including sanitizing all surfaces frequently.

  • We encourage the practice of frequent and thorough hand washing in addition to frequent sanitizing of surfaces at work, home, and in vehicles.

  • We encourage those who are feeling ill to stay home.

How can I support the Ordway right now?

The arts are often a source of comfort when the world feels uncertain and overwhelming. If you find yourself in a position to support the Ordway, there’s a lot you can do to sustain us through these uncertain times. You might consider:

Your support means that when the Ordway is able to once again welcome you to a performance or activity, we will be able to do so with the warmth, comfort, and safety you have come to expect.

If you have any questions, please reach out to us by email.

Thank you in advance for your patience as we respond to each inquiry. We value your engagement with us, and appreciate your understanding as we work to protect the well-being of the Ordway community in every way we can.