(Safely) Experience. Wonder. Together.
We are thrilled to be able to experience live events with you.
Our highest priority remains the health and wellbeing of all visitors to the Ordway. Following months of preparation and planning for the return of in-person programming, the Arts Partnership has updated its policies to protect against the spread of COVID-19.
This page will be regularly updated with new safety protocols as they are announced, with guidance from the City of Saint Paul, the Minnesota Department of Health, and the Centers for Disease Control and Prevention (CDC).
Commitment to safety
We are thrilled to be able to experience live events with you. Below are the steps we are taking to ensure we operate in the safest way possible.
Given the improvement in COVID-19 positivity rates and cases in our community, beginning on April 1 the Arts Partners will no longer require proof of vaccination or negative COVID test results in order to attend performances at the Ordway. Masks will also no longer be required, but will be welcomed and encouraged.
These changes will take effect at the Ordway on April 1, 2022, barring a change in the current environment or risk category. The Arts Partners will continue to evaluate the latest guidance from the CDC, MDH, and its medical advisors and will adjust its health and safety policies accordingly.
Now through March 31, we require all guests to present a photo ID with proof of either full COVID-19 vaccination, including booster shot, or a negative COVID-19 test result taken within 72 hours prior to attending an event.
Guests are also required to wear non-cloth masks such as N95, KN95, KF94, or surgical masks. All guests and staff are required to wear masks inside the venue, regardless of vaccination status, except while actively eating or drinking in the lobbies only.
We currently require all guests to present proof of either COVID-19 vaccination or a negative COVID-19 test result taken within 72 hours prior to attending an event. Proof of vaccination or a negative test result must be shown when entering the theater.
Vaccinated guests must also present proof of a booster shot.
All patrons who have not received a booster shot will need to present a negative test result taken within 72 hours before attending a performance. This includes guests who are not yet eligible for the booster, including children under the age of 12.
Either proof of vaccination or proof of a negative test must accompany a matching photo ID, such as a valid driver’s license or state ID.
Proof of vaccination includes bringing a physical card, showing a digital photo of your vaccination card, or presenting digital immunization records such as through the Docket or Clear mobile apps.
Proof of a negative test result includes bringing a printed or digital copy of your test results.
Resources for scheduling your vaccination or COVID-19 test
All guests and staff are currently required to wear non-cloth masks at all times in the Ordway, regardless of vaccination status, except when actively eating or drinking in lobbies. This includes masks such as N95, KN95, KF94, and surgical masks. Non-cloth masks will be available at the Ordway upon arrival if needed, courtesy of the Art Partners.
The Ordway’s air system brings in fresh air from the outside to help limit the spread of airborne viruses like COVID-19. In addition, several updates have been made to further improve air safety inside the Ordway:
Upgraded the heating, ventilation, and air-condition (HVAC) filtration to a high-efficiency MERV 13 filters, following Minnesota Department of Health best practices.
Added HVAC controls and sensors to improve air velocity within the building and provide additional monitoring and control of the system by our facility engineers.
Removed forced air hand dryers in all restrooms, which have been shown to disperse a high quantity of bacteria into the air, and replaced them with paper towel dispensers.
In addition to the robust cleaning practices that were already in place, we have:
Increased the frequency of cleaning throughout the building for high-touch areas in the front of house and back of house areas of the Ordway
Added state-of-the-art practices including self-cleaning anti-microbial covers in high touch areas where possible
Set up hand-sanitizing stations throughout the venue
Trained all employees in critical hand washing and cleaning guidelines
Replaced waste receptacles with open top units so guests can throw out items without touching any surfaces
We ask that guests stay home if they are sick or exposed to COVID-19. Please contact the box office to transfer your tickets to another performance, donate your tickets, or request a refund. You can contact:
The Ordway box office at 651.224.4222 or firstname.lastname@example.org
Minnesota Opera’s ticket office at 612.333.6669 or email@example.com
The Saint Paul Chamber Orchestra’s ticket office at 651.291.1144 or firstname.lastname@example.org
The Schubert Club’s ticket office at 651.292.3268 or email@example.com.
- The Ordway PresentsSeptember 24, 2022 • Ordway Concert HallConcerts
- The Ordway PresentsOctober 25 - November 6, 2022 • Ordway Music TheaterBroadway
- The Ordway PresentsNovember 7, 2022 • Ordway Concert HallSpecial Events
Ticket holders of postponed events have been contacted through their point of purchase, and we are actively working to reschedule these performances. Ticket holders will be notified once new dates are determined and tickets will be automatically transferred to the new dates. Additional changes will be updated at ordway.org/news.
Please contact the Ticket Office at firstname.lastname@example.org or 651.224.4222 if you have any questions about your event.
Keeping you informed
We will continue to update this page as we gather new information and will share pertinent updates via email and social media. Please check back as the details and requirements for reopening are subject to change as we work through this uncertain yet exciting time.Subscribe to Ordway Emails
Thank you for your support. We can’t wait to share more experiences with you soon!
Proof of vaccination or a negative test result must be shown when entering the theater. Proof of vaccination includes bringing a physical card or showing a digital photo of your vaccination card that matches your ID. Proof of a negative test result includes bringing a printed or digital copy of your test results that matches your ID.
Those who are not vaccinated, including children under 12 who are not eligible for vaccination, can attend with proof of a recent negative COVID-19 test taken within 72 hours of attending an event.
People who are not yet eligible for the booster, including children younger than 12 years old, must present proof of a negative COVID-19 test result taken within 72 hours before the event in order to attend a performance.
Negative COVID-19 test results must be from a medically supervised PCR or antigen test. Rapid home tests will not be accepted.
The Centers for Disease Control and Prevention (CDC) has not yet released booster guidelines for the AstraZeneca vaccine or other vaccines beyond the three previously mentioned. Once guidelines have been announced, the Arts Partnerships will adjust its policy regarding other vaccines accordingly.
Yes, masks are required for everyone inside of the venue, except while actively eating or drinking in the lobbies. The Arts Partnership has updated its mask policy, now requiring guests to wear non-cloth masks such as N95, KN95, KF94, or surgical masks.
This policy applies to all events inside of the Ordway.
This policy will vary between performances and presenting organizations. The Saint Paul Chamber Orchestra and Schubert Club are currently operating at limited capacity at all performances with hall capacities set at 50% to allow distancing between households. Minnesota Opera and the Ordway Center for the Performing Arts are operating at regular capacity.
Yes. Venues large and small across the United States continue to reevaluate their COVID-19 safety policies and revise them based on recommendations from public health experts.
Staff will be trained to work with guests who may question building policies. Staff will listen, offer options, and seek resolution while keeping in mind the ultimate goal of protecting the health and safety of all guests and staff.
Food and beverages will be available for purchase at select performances. No outside beverages will be allowed in the venue.
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesota’s Vaccine Connector:Minnesota's Vaccine Connector
You can find a free testing location near you via the State of Minnesota website:Minnesota Testing Site Directory
We will continue to follow the latest public safety guidelines. We would notify you if any changes take place.