Coronavirus COVID-19 Information
As news and guidance regarding COVID-19 continues to develop, we are monitoring updates from health organizations, local and state government, and the broader performing arts community. We remain, above all things, committed to the health and safety of our guests, artists, and staff.
UPDATED MAY 14, 1:00PM
For the safety of our guests and staff, our Ticket Office, administrative offices, and the public spaces of our building will remain temporarily closed.
During this time, all guest communications can be directed to firstname.lastname@example.org. As always, we are committed to responding to your individual needs. We ask that you please offer us your patience as we address each inquiry—we’ll get back to you as quickly as we can.
Ticket holders for impacted events have been contacted, and will be notified of any additional updates directly via email. We are actively working to reschedule postponed performances.
We’ll continue to share all updates on our website, via email, and on our social media channels, including Facebook, Instagram, and Twitter. Thank you for bearing with us through these unusual circumstances. We appreciate your understanding and flexibility as we work to protect the well-being of the Ordway community in every way we can.
Ticket holders to the previous dates of the following events were contacted directly via email.
- Ordway 2020 Virtual Spring Fête, May 31–June 7, 2020 (previously an in-venue event)
- Marty Stuart and His Fabulous Superlatives, September 15, 2020
- Classic Albums Live presents Creedence Clearwater Revival’s Green River, June 26, 2021
We are working diligently to reschedule postponed events.
- Sting starring in The Last Ship, April 8-19, 2020
In addition, the following Ordway special events have changed.
- Broadway at the Ordway 2020-2021 Season Launch Party, March 23, 2020. We announced our new Broadway at the Ordway season online on Tuesday, April 28.
- The Flint Hills Family Festival, May 29–30, 2020. The Ordway hopes to reschedule what would have been a celebration of the 20th Anniversary of the Flint Hills Family Festival to 2021. All ticketed performances for the 2020 Flint Hills Family Festival have been cancelled, including NOOMA, an opera for babies; Cirque Mechanics presents 42ft: A Menagerie of Mechanical Marvels; Polkadots: The Cool Kids Musical; and Sons of Mystro. Ticket holders for the cancelled performances will be notified directly via email.
Ticket holders to these events were notified directly via email.
- Danú: originally scheduled for March 20, 2020, we have decided to make Danú’s 2020–2021 performance a part of our Ordway Education programming, which provides 60,000+ students every year the chance to experience the arts right here at the Ordway.
- The Color Purple: originally scheduled March 31-April 5, 2020, this tour of The Color Purple has been cancelled and will not be rescheduled.
- Nooky Jones: Soul of the Twin Cities: originally scheduled April 10, 2020, this performance has been cancelled and will not be rescheduled.
- GoGo Penguin: originally scheduled for June 18, 2020, GoGo Penguin has had to rebook their US tour, and unfortunately, we were not able to find an available performance date during the new touring time.
What should I do if I had tickets to one of the events that’s been impacted?
- Check your email—we have contacted all ticket holders directly via email. If you did not provide us with an email address while purchasing your tickets, we will reach out to you by phone as soon as possible.
- Decide what you would like to do with your tickets. As a ticket holder to an impacted performance, you may:
- Hold your tickets. If the performance will be rescheduled, you can save your seats at the same price for the new date.
- Convert your tickets into an Ordway gift certificate to be used for a later performance. Gift certificates do not expire, and may be used on future Ordway presentations.
- Apply the total of your tickets towards a season subscription. The 2020-2021 Broadway at the Ordway season and the 2020-2021 Classic Albums Live season will be announced soon.
- Donate the value of your tickets as a contribution to the Ordway. The Ordway is a nonprofit, and you will receive a tax receipt.
- Receive a full refund.
Will any additional shows be postponed or cancelled?
- At this time, all shows and events scheduled at the Ordway after June 18, 2020 are performing as planned.
- Any program changes will be communicated via the Ordway website, email, and our social media channels, including Facebook, Instagram, and Twitter.
What precautions are you taking to prevent the spread of COVID-19?
- We are temporarily closing our Ticket Office, administrative offices, and the public spaces of our building.
- We have comprehensive cleaning guidelines at our theater, and much of what we can do to prevent the spread of disease is part of our standard protocol, including sanitizing all surfaces frequently.
- We encourage the practice of frequent and thorough hand washing in addition to frequent sanitizing of surfaces at work, home, and in vehicles.
- We encourage those who are feeling ill to stay home.
How can I support the Ordway right now?
The arts are often a source of comfort when the world feels uncertain and overwhelming. If you find yourself in a position to support the Ordway, there’s a lot you can do to sustain us through these uncertain times. You might consider:
- Making a gift
- Purchasing a gift certificate
- Keeping your tickets for a rescheduled performance rather than requesting a refund
Your support means that when the Ordway is able to once again welcome you to a performance or activity, we will be able to do so with the warmth, comfort, and safety you have come to expect.
If you have any questions, please reach out to us at email@example.com.
Thank you in advance for your patience as we respond to each inquiry. We value your engagement with us, and appreciate your understanding as we work to protect the well-being of the Ordway community in every way we can.