Accessibility
Ordway's accessibility services and accommodations
Finding accessible performances at the Ordway
The Ordway is committed to addressing barriers to participation that can restrict access to the performing arts for youth, adults, and organizations. Partnerships with community leaders such as Upstream Arts and the Minnesota Autism Center, as well as an active role in the Minnesota Access Alliance, are helping to lead the Ordway beyond mere compliance—toward an inclusive environment where programs and employment are accessible to all.
Select performances and events have scheduled access services, including American Sign Language interpretation, audio description, open captioning, or sensory-friendly designations.
Building accessibility
For more information
If you need assistance or an accommodation not mentioned on this page, or you want more information about accessibility at the Ordway, please contact us at 651.224.4222 or access@ordway.org.
Accessible and reserved seating
Accessible seating includes designated spaces for individuals who use wheelchairs or need aisle transfer seats and companion seats. The Ordway Music Theater has accessible seats on the orchestra and mezzanine levels, as well as in balcony box right. Reserved seating for individuals with low vision, who are hard of hearing, who use American Sign Language interpretation, or who use open captioning is subject to availability.
The Ordway Concert Hall has aisle seats with arms that swing away at select locations, allowing people to easily transfer into a seat from a wheelchair, walker, or other assistive device. There are also some locations reserved for guests who would wish to remain in their wheelchair at the rear of the main floor on the left or right, as well as locations in the tier 1 and tier 2 levels.
View a detailed seating chart for the Music Theater or the Concert Hall that shows the location of accessible seating.
The Ordway strives to provide the best possible service to all guests. When selecting accessible seating online, guests must immediately confirm following affidavit before moving forward with purchase:
"This space is for patrons who use a wheelchair. There is NO PHYSICAL SEAT. By selecting this space you acknowledge that you, or a member of your party, requires accessible seating."
The Ordway reserves the right to investigate the potential misuse of accessible seating. Alternate seating is not guaranteed, and orders may be voided.
In the building
Venue seating charts
Ordway Music Theater Seating Chart
Ordway Concert Hall Seating Chart
Accessible parking and building access
The Ordway is located at 345 Washington Street in downtown Saint Paul, directly across from Rice Park. The main entrance on Washington Street is wheelchair accessible and a cut-out area is available for pickup and drop off.
Ordway Music Theater elevators operate between the orchestra, mezzanine, and balcony levels on the northwest side of the lobby. Ordway Concert Hall elevators operate on the main floor, tier 1 and tier 2 levels, and the lower level on the northeast side of the lobby. The Travelers Artist Entrance on 5th Street, on the north side of the building, has an inclined entrance.
Accessible parking near the Ordway is limited. Any parking meter is free for vehicles displaying current validation.
There are numerous parking ramps within two blocks distance. There is no direct skyway connection to the Ordway, but if you are coming through the RiverCentre you can get very close to the main entrance.
Accessibility Services
